FAQ
Frequently asked questions
Do I need a subscription?
No. Add any amount of credit from $10 to $500, and each call is deducted from your balance. Credit doesn't expire.
Am I billed for failed requests?
No. Declined requests, research questions without a sourced answer, and files that can't be read aren't billed. Each response shows its cost in the billing field.
Can I get a refund?
Unused credit is refundable within 30 days of purchase. Email us from the address you paid with.
Do you keep my files?
No. Files are processed in a temporary container that is discarded afterwards. Results of long jobs are held briefly so you can retrieve them. We keep billing records (tool, size, price and time).
Which MCP clients are supported?
Any client that supports remote MCP servers over HTTP. Add the server URL and your API key as a bearer token.
How long do requests take?
Data cleaning completes in seconds. Research typically takes 30 to 90 seconds. Transcription runs many times faster than the audio's length. Requests longer than 100 seconds return a job ID.
Why doesn't research answer questions about people?
We don't want the service used to profile or locate individuals, so those questions are declined. Questions about companies, products, markets and public topics are supported.